“Train the Trainer” Tribal Tourism Development Seminar

The unique "Train-the-Trainer" format is designed to provide a core group of trainers with specifically developed curriculum comprised of a PowerPoint presentation, training manual and activity workbook. Material is developed to allow trainers the flexibility to further customize the program to meet the individual cultural needs of their community. Each trainer will receive a certificate of completion for their training.

Customer Service for Hospitality Workers

This seminar covers a wide range of topics and provides skills and materials needed to teach others in each Tribal community, including how to:

• Communicate positively
• Improve visitor satisfaction
• Exceed expectations
• Improve visitor services
• Relieve stress

For information on upcoming seminars, please contact Dawn Melvin, Native American Tourism Development Manager, at dmelvin@azot.gov or 602-364-3707.